Community VNA Recognized for Patient and Caregiver Satisfaction

Attleboro, Massachusetts — Community VNA today announced that it has received two awards recognizing patient and caregiver satisfaction.
Community VNA’s Home Health Care program has been recognized as a Superior Performer for scoring in the top 20% in the Strategic Healthcare Programs (SHP) national Home Health Consumer Assessment of Healthcare Providers (HHCAHP) survey benchmark for overall satisfaction as measured from the patient’s point of view.
Additionally, Community VNA’s Hospice Care program has been recognized as a Premier Performer for scoring in the top 5% in the SHP national Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Hospice Survey benchmark for overall satisfaction as measured from the caregiver’s point of view.

“These awards don’t come easily! It takes great attention to detail, great ‘customer’ service, a caring, compassionate attitude and tremendous clinical care to score these results,” said Community VNA Executive Director & CEO, Kathy Trier.
“We are proud of and congratulate our clinical and administrative staff for putting in the extra effort that makes our patients and their caregivers feel well cared for and satisfied.”

About Community VNA
Community VNA has been dedicated to enhancing health, wellness and quality of life for more than 100 years, providing a range of services, including: Home Health Care, Hospice Care, Palliative Care, Private Care, Adult Day Health Care, Alzheimer’s Assistance Program, as well as Lifeline services and annual Elder Dental Clinics.
Community VNA has also been awarded 2016 Home Care Elite Status (ranked among the top 25% of home health care agencies nationwide) marking the sixth year of this recognition. This recognition is based on publicly available performance measures in quality outcomes, best practice implementing patient experience, quality improvement and consistency, and financial performance.
For more information, contact Community VNA by calling 508.222.0118; or visit us online at www.communityvna.com, and Like Us on Facebook.