December 14, 2019

A Gift To Our Seniors: Councilman Faria Introduces “A New Senior And Disability Helpline At City Hall”

Posted by bfariaward4

Our Seniors and those with Disabilities have always held a special place in my heart. They are a very important part of the fabric and dynamic foundation of our beautiful city. As it was a focal part of my campaign for your Councilman, I am thrilled to announce a new telephone hotline at City Hall dedicated to serving both our Elderly residents and our residents with disabilities. This helpline will ring directly to a receptionist. The operator answering will be instrumental in assisting the Elderly or Disabled caller and then transfering them accordingly to the appropriate person or department within the City for their needed assistance.

While running for Ward 4 Council and walking the Ward, this was something I felt would be supportive to these important members of our community and the idea and implementation of this hotline was something that gained hearty support. I know through my own personal experiences with my family, and the physical challenges we faced, this type of a service would be helpful to these residents. It also confirms that your city will care about you in your time of need, whether it is an accessibility issue , a snow plowing issue or any other important concern. We want to insure these residents get expedited and priority service without being entangled in a phone tree.

This service was a collaborative effort between myself, the City Manager, the Department of Public Works, The E.P.P.D. and IT Director of the City, and we found a way to deliver this service at no additional cost to the taxpayer.

If you are elderly or have a disability, you can now call (401) 431-7911 for assistance and your City will be dedicated to helping you.

It is my hope that this type of direct contact will in some manner lessen the anxiety and avoid any frustration felt by our elderly and disabled in need of receiving direct assistance.

Sincerely,
Councilman Brian Faria
Ward 4

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