Reservations required for most services in Adjudication Office beginning Oct. 5

Customers seeking license, registration reinstatements should visit www.dmv.ri.gov for details before arriving at DMV headquarters

CRANSTON, R.I. – The R.I. Division of Motor Vehicles will institute a reservation program for service in its Adjudication Office beginning Thursday, Oct. 5 as the Division continues the operational improvements started earlier this year with the launch of a new computer system.

Customers seeking Adjudication Office service will now be required to first secure a reservation for most transactions by visiting www.dmv.ri.gov and accessing the Customer Reservations portal. The portal will open for use Thursday, Sept. 28.

Visitors to the Customer Reservations portal will be transferred to a third-party website -- hosted by Stonewall Solutions -- where they will find a list of transactions requiring reservations, as well as available service dates and times. Reservations will state the following terms:

• This reservation grants admittance only. Once your reservation is confirmed at check-in, normal ticketing procedures will apply, and you will be served as promptly as possible.
• No check-ins will be allowed more than 15 minutes prior to your reservation time. Customers arriving more than 15 minutes after their reservation time may not be admitted.

• Please have a copy of your reservation confirmation or your reservation number available at check-in. You will be required to have proof of identification.
• If you are unable to keep this reservation, please be courteous and cancel it as soon as possible.
• Customers seeking in-person service should check the reservation site regularly as additional reservations may become available.

More information about the reservation service can be found at www.dmv.ri.gov by clicking on the DMV Customer Alert section.